Return & Exchange Policy
Thank you for choosing YSO balloon! To ensure a clear understanding and protect both parties, please review our return and exchange policy prior to purchase:
1. Product Defects & Exchanges
* Resolution: If your product has a clear manufacturing defect (such as per-existing tears or faulty sealing before inflation), please bring the item back to our store.
* Inspection & Replacement: Upon in-store inspection and confirmation of a product defect by our staff, we will gladly exchange it for the same or an equivalent item.
* Refund Policy: All sales are final. We offer exchanges only and do not issue monetary refunds.
2. Pre-Departure Inspection & Customer Responsibility
* Inspection Requirement: Balloons are delicate items. Customers are responsible for inspecting all items thoroughly before leaving the store (including inflation status, visual condition, and float setup)
* Disclaimer: Once the items leave our premises, we are not responsible for any damage caused by handling, environment, or improper care (including pops, leaks, heat exposure, or punctures). Items damaged after leaving the store are strictly non-replaceable and non-refundable.
3. Product Care & Environment
* Balloons are sensitive to temperature changes, direct sunlight, sharp objects, and over-inflation. Please handle and transport your balloons with care after leaving the shop.
Note: We reserve the right to final interpretation of this Return & Exchange Policy.
